Frequently Asked Questions (FAQ)

Q. WHY GO GREEN? 

Many of the services we use today use chemicals that have been shown in studies to harm our health. Children and pets are particularly affected by these chemicals used in our cleaning, pest control and lawns. Many have been shown to be asthmagens, allergens, carcinogens (cause cancer), endocrine disruptors (affect hormones), and neurotoxins (affect the brain). Check out the resources at the bottom of this page to learn more about how these common household services may be affecting your health and the health of your family! At Green Queen and Hankey Pest Control we opt to use the safest chemicals in the services for your home while maintaining efficacy. We provide effective, high quality services at reasonable prices. 

Q. HOW ARE YOU DIFFERENT FROM OTHER COMPANIES? 

Our company is different because we weren’t a traditional pest, turf, and cleaning service that decided to get into the green marketplace because it was trendy or profitable. We do it because it matters. I was an educator who taught people how and why to avoid chemicals in everyday products, and who found a need for truly organic and green services. In my own personal search for these services for my home, I continually found that “green cleaners” wanted to use bleach or cleaning supplies they thought were green that were not; organic turf care companies were using traditional weed sprays and chemicals; and pest control companies may or may not use products that I would consider safe. From this frustration, Green Queen was born to offer truly the safest, healthiest, and effective services we can provide that still work. 

Q. WHAT PRODUCTS DO YOU USE?

We have too many to list in a short web page. But for our cleaning we use ingredients that are deemed safe by the Environmental Working Group. So many "green" cleaning services out there use cleaning supplies that are called green but when you research further still contain questionable chemicals or use bleach or other traditional chemicals in the bathrooms. Our green pest control through Hankey Pest Control program uses products with essential oils, citrus or botanicals as well as boric acid in some areas. Our organic mosquito program uses essential oils. Our organic turf program uses organic compost and bio based fertilizers and OMRI certified weed sprays that are vinegar, salt, citrus and iron based. It is important that customers trust the products being used around their home.  

Q. HOW MANY PEOPLE COME AND WILL IT BE THE SAME PEOPLE EACH TIME FOR CLEANING?

Typically a home will have a team of two cleaners that will come and be their regular cleaners. We do not like to have different people to your home all the time and want to have you build a trusting relationship with your team. There are times due to illness, vacations or other unforseens that another team could come from time to time but in that case you would be alerted in advance. 

Q. WHAT IF I HAVE SPECIAL REQUESTS? 

If you have special requests simply contact the office and we are happy to help! Need the inside of your refrigerator or oven cleaned, a basement added, etc? We can help! Do not ask the team directly for the special requests because the office needs to adjust the schedule to accommodate any extra time needed to be respectful of the customers who have cleanings after yours that day. Advanced notice is needed to be considerate of the other customers who will be cleaned that day. 

Q. ARE THE SERVICES EFFECTIVE?  

Yes! Our green cleanings are well known as very thorough and effective!! Customers rave about how clean their homes are after we leave...with no toxic smells left behind! Our pest control services through Hankey Pest Control are effective for nearly all of our customers and many are surprised they work better than their traditional alternatives! While we find our 100% organic mosquito services work for many of our customers, we also offer hybrid options for both mosquito and turf for those customers who may have trickier yards. You can always start with the organic program and switch to a hybrid at any time with no additional cost. Our hybrid options are absolutely as effective as our competitors while using less chemicals around the yard. 

Q. WILL I HAVE NO BUGS/MOSQUITOS? 

Pest elimination is different than pest control. We are highly effective in dramatically reducing all pests. As with all pest control companies, it is possible you will see a bug from time to time. Although the vast majority of our clients find that they do not see bugs while using our services. 

Q. ARE YOU LICENSED AND INSURED? 

Yes, we are licensed and insured for all of our services. 

Q. WHAT IF I NEED A RETREATMENT IN-BETWEEN SCHEDULED VISITS?

We are always accommodating of any retreatment in between scheduled treatments as long as the problem is included in your standard service. 

Q. WHAT IS NOT INCLUDED IN THE STANDARD SERVICE? 

For pest control, certain pests are not included in our standard service, which is the same as other pest control companies. Fleas, bees, bed bugs, German cockroaches, and some other pests are excluded from our quarterly service, but can always be treated in a separate service. Termites, mosquitoes, and pest control are 3 separate services. 

Q. WILL I HAVE WEEDS?

Our turf services are much different than a traditional turf service in that we focus on the soil and help your turf become thicker and more resistant to weeds. We also spot treat weeds in your turf and beds to help control them. We are unaware of any yard that is truly 100% weed free. The goal is to have a beautiful, lush, thick turf, with few weeds. A yard that is naturally resistant to funguses and other diseases because the soil is healthy and fed with natural, organic fertilizers. For those customers really concerned about weeds, we recommend our hybrid option, which includes a pre-emergent that prevents weeds from growing in the first place. Our customers on the hybrid program say that their yards look better than they have ever seen!

Q. IS IT REALLY ORGANIC/NONTOXIC?

We use the absolute safest and least toxic options that we can find on the market that work. Our mission as a company is to use the safest products available rather than “safer products”. For example, our organic mosquito spray is made with essential oils. Customers who opt for hybrid will have some traditional chemicals, yet a dramatically lower amount than we find in other 100% traditional companies we have researched. Our services and products are considered nontoxic when customers chose the organic plan and the products are used as directed per the label by the manufacturer.* Our organic plans use essential oils, citrus based products, botanicals and other types of green options. Many of the homes we treat have bee hives, chickens, coy ponds and other wildlife that we want to be extra careful and protect...not to mention pets and children! We go above and beyond to make sure we provide services that are as safe as possible for people, pets and the planet while still maintaining efficiacy. 

Q. CAN MY PETS AND CHILDREN BE ON THE GRASS AFTERWARD?

We recommend that all pets and people are inside during turf and mosquito sprays, but can return back to the yard once dry. Typical dry times are 30 minutes up to 2 hours, depending on weather.

Q. DO YOU OFFER TREATMENTS OF BEDS? 

At this time we do not treat beds in and around the home. We can provide recommendations for you to provide your landscaper so you can use a safer option for this area of your yard.

*Disclaimer: Green Queen services are nontoxic for humans and pets when Green Queen recommended 100% organic options only are chosen and used per manufacturer instructions. All options, including the 100% organic options and the non-organic options, are considered safe by the US government when used per manufacturer instructions. If hybrid options are chosen (e.g. options that include both organic and non-organic supplies) or cleaning supplies are supplied by the customer for use by Green Queen, there are no “nontoxic” claims made.